Refund policy

🔄 The Grace Gallery — Return & Refund Policy Last updated: August 2026

We want you to love every item you receive from The Grace Gallery. If something isn't quite right, we're here to make it better.

🛍️ Returns

Items may be returned within 30 days of delivery

Products must be unused, in original packaging, and in resellable condition

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect

Non-returnable items:

Digital downloads & eBooks

Custom or personalised artwork

Personalised books Gift cards

Sale items marked "Final Sale" 

💸 Refunds

Once your return is received and inspected, we'll notify you of approval or rejection

 Approved refunds are credited to your original payment method within 7–10 business days

Original shipping fees are non-refundable.

Return shipping is the customer's responsibility unless the item was defective or incorrect

If more than 15 business days have passed since approval, contact us at info@thegracegallery.shop

📦 To Start a Return Contact us at info@thegracegallery.shop with your order number and reason for return. Please do not send items back without first requesting a return — they will not be accepted.

Returns should be sent to: GENS Publication, ShengMo Upper Lake City, Building 23, Ningbo, Zhejiang 315000, China

📦 Exchanges The fastest way to get what you want is to return the original item and place a new order once the return is accepted.

🇪🇺 European Union — 14 Day Cooling Off Period If your order is shipped into the EU, you have the right to cancel or return within 14 days for any reason. Items must be unused, with tags, in original packaging, with proof of purchase.

🙏 Graceful Support We're committed to serving with integrity and kindness. If you have concerns or special circumstances, reach out — we'll do our best to make it right.