Shipping policy
📦 The Grace Gallery — Shipping Policy
Last updated: 30 January 2026
⏱️ Order Processing Time
- Regular items: Processed within 2–5 business days
- PRE-ORDER ITEMS (Feb 9 launch): Processed and shipped within 10–14 business days after the launch date (estimated ship date: Feb 19-23, 2026)
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We'll notify you via email if there are any significant delays.
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We’ll notify you via email if there are any significant delays.
🌍 Shipping Locations
We currently ship from Ningbo, China to most international destinations. If your country is not listed at checkout, please contact us directly.
🚚 Shipping Methods & Delivery Estimates
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Tracking Available |
|-----------------------|--------------------------|--------------------|
| Standard International | 10–20 business days | Yes |
| Express International | 5–10 business days | Yes |
⭐Pre-order items may require additional 10-14 days processing time before shipping
Delivery times are estimates and may vary due to customs delays or local postal services.
💰 Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. Occasionally, we offer free shipping promotions — subscribe to our newsletter to stay updated.
📦 Shipment Confirmation & Tracking
You will receive a shipment confirmation email with tracking information once your order has shipped. Please allow 24–48 hours for the tracking number to become active.
🛃 Customs, Duties & Taxes
The Grace Gallery is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
📬 Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at [your support email] within 7 days of delivery. We’ll do our best to resolve the issue with grace and care.